Help Desk

This is the kind of instruction that I provide on a daily basis regarding all kinds of things, from the proper use of our photocopiers, and microform readers, to common computer programs like Word, as well as our online catalog. I’ve had people do all kinds of crazy stuff like disassemble microform lens carriers for no apparent reason, and try to save work to floppy disks that aren’t formatted. Inevitably, these people become angry at the Library staff for mistakes, or assumptions that they make regarding the materials and services we provide. Simply put, they get angry at us for breaking our stuff… After all, the stuff that they wrecked doesn’t help them accomplish what they need to do. Or, the Library staff gets accused of destroying their data when they aren’t competent enough to save it to a removable storage device… “But I’ve been working on that for hours! How was I supposed to know the disk needed to be in the drive in order to save something on it?” Are you kidding me?!

There’s this one guy who has been coming in regularly for years, an author. This guy has traveled the world far and wide, however, every time he comes in he asks for help using the copier. How can someone who found his was to every continent (including Antarctica), be so utterly clueless when trying to find the “darker” button on the copy machine? This is one of life’s little mysteries. Here is another amusing example, from Andy at The Society For Librarians* Who Say “Motherfucker.” It defies all logic.

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~ by Woeful on March 1, 2007.

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